Refund policy

We are unable to accept any exchanges or returns unless there is a manufacturing defect or we sent the wrong item(s) to you.

If qualified, you have 7 days upon receipt of your order to return your items(s). Once we have issued you with a returns authorization number you have 14 days to send your item(s) back to us. 

Unfortunately, we cannot refund any taxes, duties, charges, or the return and shipping fee. Refunds will also be set at the price you paid and not the price in the currency concerned at the date of refund. 

For a return to be accepted the following must apply:

• All returned items must be unworn, complete with original tags and packaging. Items returned in non-resalable conditions, won't be eligible for a refund and we will need to send them back to you.
• All products must be returned in their original package. Items returned without the original package, a damaged package, or marked items may not be accepted and will be returned to you.

To initiate a return request, please email dpercentshop@gmail.com, quoting your order number, the item you would like to return, and including images of the item you would like to return. We will inform you further on how to proceed. We may request from you additional specific pictures of the item. Once we are happy to accept the return, we will issue you a returns authorization number and provide you the address to which the item needs to be shipped.

We will provide you with the correct documents to include with your return and shipping for returns will be at your cost. You may choose to use your method. We advise you to use a tracked and insured service as we will not issue any refunds for items that are lost in transit.

Any import duties related to your return will be deducted from your refund. Customs duties and taxes related to original shipments are not refundable by ourselves. You may be able to apply to your local customs authority for a refund of any returned products.

Once your item is received at our warehouse we will inspect the item to determine if it is in a saleable condition. A refund will be processed if your items are in a saleable condition. You will receive an email notification of the refund and the funds should be returned to your methods of payment within 7 days.

Suppose we consider the item to be non-saleable, for example. In that case, the has been worn, the security tags have been removed, or the packaging is damaged in any way, then the item(s) will be returned to the sender. No refund will be given or in the case that you are exercising your right of withdrawal, we will make a deduction. We will notify you of our decision via email. Shipping costs to return the item to yourself will need to be borne by you.

*Dpercent reserves the right to refuse a return or an exchange of any item(s) based on the condition of the merchandise.